Shipping policy

Shipping

Eccesal (Pty) Ltd will send a confirmation of order automatically once an order is received. As soon as payment is received a notification will be sent stating that the order is being processed. A further email notification detailing tracking information will be sent as soon as the order is despatched.

Deliveries are limited to South African physical addresses only. Deliveries are handled by our chosen Courier (P.O box addresses will not be accepted). For orders over R600, Eccesal (Pty) Ltd delivers for free. For orders under R600, we charge a non-refundable delivery fee of R99. For deliveries outside South Africa (i.e. neighbouring States), please contact us on info@eccesal.co.za.

Quoted delivery times are a guide only; however, we endeavour to process all orders on the same day that payment is received, please allow 3 - 5  working days for delivery to national centres. Outlying/ remote areas may require 4-6 working days for delivery.

A unique waybill number will be communicated to you via e-mail or sms which can be used to track the status of your order using the provided Courier Tracking Tool.

We reserve the right to contact our you, our customer to arrange alternative delivery methods and timelines if your delivery address is remote or to cancel if delivery is not feasible.

The person receiving the parcel will be asked by the courier to sign the waybill indicating that the parcel/carton has been received undamaged and in good condition.

Proof of ID may be requested to verify authenticity of purchaser.

In the unlikely event that the parcel/carton is damaged and/or the security seal is broken, then the receiving person can either:

  • Check the parcel in front of Courier Provider and indicate on the courier's waybill (delivery documentation) whether there are any:
    • breakages, and/or
    • damages and/or
    • items missing.
  • Both parties) will need to co-sign their names against this indication. If the receiving person chooses to still accept the damaged carton, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing.
  • Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.

Eccesal (Pty) Ltd reserves the right to refuse service, cancel orders and terminate accounts at the company's discretion.